Refund policy

Return & Refund Policy

Thank you for shopping with us! Each item is made to order, so please read our return and refund policy carefully before making a purchase.

Returns

Because all of our products are custom-made on demand, we do not accept returns or exchanges for:

  • Ordering the wrong size or color.

  • Buyer’s remorse or change of mind.

  • Incorrect shipping information provided by the customer.

Please review the size chart carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order.

Email us at support@yourstore.com and include:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the problem.

Once your claim has been reviewed, we will offer either:

  • A free replacement, or

  • A full refund, if a replacement is not possible.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear in your account, depending on your bank or payment provider.

Lost Packages

If your order is lost during transit, please contact us within 30 days of the estimated delivery date. We will investigate the issue and provide a replacement or refund if appropriate.

Order Cancellations

Orders can only be cancelled before production begins. Since our products are printed on demand, once production has started, orders cannot be cancelled or modified.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If an incorrect address is provided and the order has already been shipped, we cannot guarantee a refund or replacement.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@yourstore.com

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.